TERMS & CONDITIONS1. Contract
The contract to hire "Market View" as listed in the enclosed information sheets incorporates conditions 1 to 24 below and is between the owner and you as the hirer. The hirer accepts that the booking agent (Mrs P.Livesley) can not be held liable for any costs or losses that may arise for any reason relating to
the apartment - any such issues must be taken up with owners of the
apartment. The contract does not take effect until we despatch written confirmation of your booking to you
or an email confirming that we have received the booking deposit and
the booking form. The contract is made in England and is governed in all respects by English Law.
2. Hire Terms
The prices quoted in the information sheets relate to all contracts made up to December 31(of the year to which the prices relate). Any holiday bookings made for periods after this time are subject to price change.
3. Booking Alterations
It may be possible to alter any of your holiday arrangements after your booking has been confirmed, you must notify us in writing and we will do our best to help. The names of guests on the booking form must be the only persons staying during the rental period. Any changes should be notified to us in writing prior to the rental period (see paragraph 16 below). We do not allow sub letting of the property.
4. Number of Persons
The maximum number of persons allowed in the holiday apartment is six. Additional persons may not be accommodated.
Strictly NO SMOKING and NO PETS (except service pets) are permitted in
Provisional bookings may be made by phone. The provisional booking is held until a deposit of £50 per week (or part week) is received, together with the booking form. If the deposit has not been received after one week from making the provisional booking, the period booked becomes vacant and may be allocated to another customer. All reasonable efforts will be made to contact you first to see if you still wish to proceed with the booking in this event. Upon receipt of the deposit, an acknowledgement will be sent to you by post to indicate confirmation of booking and will be deemed to be acceptance of these conditions. The deposit is non-returnable unless the booking cannot be confirmed, in which case it will be returned.
7. Late Bookings
If a booking is made less than thirty days before the holiday start date, full payment must be sent with the booking form. Upon receipt of this an acknowledgement will be sent within one day (this being deemed to be acceptance of these conditions) together with all final details. In the event that the booking cannot be confirmed, the full payment will be returned. It is your responsibility to inform us of non-receipt of final details.
8. Balance Outstanding
Once your booking has been confirmed by us you are responsible for the whole of the hire terms. The balance of hire must be paid no later than thirty days before the hire starting date. Upon receipt of this we will despatch final details to you, within one week. It is your responsibility to inform us of non-receipt of final details.
All payments must be in the form of a cheque in the currency of Pounds sterling. Cheques should be made payable to “P Livesley”. We reserve the right to recover the cost of any bank charges incurred in handling dishonoured cheques. In no circumstances are post dated cheques acceptable.
10. Final details
Final details consist of directions to holiday apartment, together with the
contact details of the owner. A fuller description of cottage instructions and rules is displayed in the
apartment. It is your responsibility to read these and notify
the owner of any misunderstanding.
11. Booking Cancellation
When you make your booking and we have received the required
deposit and confirmed the booking to you, a legally binding contract exists
between us that is non-cancellable and non-refundable, except in
exceptional circumstances. You may still remain liable to pay in
full or in part for the booking, even if you are unable to take
your holiday. even where you have not paid in full at the time
of cancellation, you will remain liable for the full cost.
for some reason you do need to cancel, it is important that you
tell us at the first opportunity so that we may attempt to
re-let the apartment and minimise your loss. You should take out
cancellation insurance to protect yourself against possible
12. Keys and damage to property.
The keys to the apartment will be given to you on arrival by the owner - they must be left in the property (on leaving put the keys through the letter box). The hirer is responsible for any damages other than “wear and tear”.
Unless otherwise stated on your booking confirmation, the normal time of occupation is after
4pm on the hire start date. Occupation before 4pm will not be allowed unless prior permission has been given by us. If we are prevented by circumstances beyond our control from making the
apartment available and cannot provide a suitable alternative, we will refund all monies paid by you but no further liability will be accepted.
The holiday apartment must be vacated by 10.00 am on the final day of hire.
Booking from persons under the age of eighteen years cannot be accepted.
16. Unsuitable Hirers
We reserve the right to decline to accept a booking or refuse to hand over the keys to any persons or group where in our opinion the facilities are not suitable for the person or any group member on the grounds of age, ill health, disability, inexperience or any other reason. In such cases all sums paid shall be refunded in full and the contract shall be discharged without further liability on either party. We reserve the right to repossess the
apartment at any time where damage has been caused by you or any member of your party or in our opinion is likely to be caused by you or any member of your party. In such cases we shall not be liable to make a refund of any portion of the hire terms paid.
17. Modifications and Descriptions
Every effort has been made to ensure that the description of holiday
apartment and any other descriptions (including those of surrounding areas etc) contained in the information sheets and website pages are correct. We reserve the right to make modifications to the
apartment specifications that are considered necessary in the light of operating requirements. In the interests of continued improvement, we reserve the right to alter or delete furniture, fittings, amenities or facilities, either advertised or previously available, without prior notice. If material changes occur after your booking is confirmed we will endeavour to advise you by telephone and, if there is time before your departure, confirm in writing.
18. Hirer’s Obligations
You are responsible for the apartment and its equipment during the period of hire and are expected to take all reasonable care of it. The
apartment is let fully furnished. Whilst duvets and bed linen are provided (one double and two singles, sufficient for four adults). Pillow and mattress protectors are fitted and again you are responsible for ensuring that they are used. You are advised to check on arrival and report any shortcomings, damage or missing items immediately to us - so that the matter can be remedied for you. You must undertake to report and pay for any damage caused to the
apartment or for equipment lost, damaged, broken or stolen during your period of stay. Unsuitable substitutes are not accepted. All equipment, utensils, etc. must be left in a clean condition at the end of the hire period. This is also true for the general state of the property, including carpets, work surfaces, sinks, bathroom, toilet, etc.
19. Hirer’s Property
We do not accept any liability for loss of, or damage to, personal effects, baggage, motor car, motor-car accessories, or any other item belonging to you or in your possession.
If you are not entirely satisfied with the accommodation you should contact us - as detailed on the
apartment notice board, immediately to resolve the problem. If, after that, you still feel that the problem has not been resolved to your satisfaction then you must, within seven days of returning from your holiday, put your comments in writing to us. Unless this procedure is strictly observed we cannot entertain any claim arising out of the complaint.
21. Bed Linen/Towels
Clean duvet covers, bottom sheet and pillowcases will be provided for the
double bed and the single bed (and if requested the guest bed) in
holiday apartment. This will be done on a change of letting only. A spare set will be left for those bookings of 2 weeks and over.
The twin bedded room will only be made available if at the time of booking
it has been requested and appropriate payment of £25 per person per week or
part week is made. Towels are not provided but can be made available at a
charge of £5 per person per part week - see booking form to request towels.
off road parking available for one car at the rear of the property.
We do not accept any liability for loss of, or damage to personal
effects, baggage, motor car, motor car accessories, or any other
item belonging to you or in your possession.
23. Damage deposit
We will usually ask for a "damage deposit" of a separate cheque
or payment usually of £100 which will be returned unless there is damage in
excess of normal wear and tear, broken glasses plates etc. -
for example permanent damage (which includes clearly visible
irremovable stains) to furniture / carpets / linen/ utilities
etc. It will also be used to pay for excessive cleaning and
tidying costs where the apartment has NOT been left in as "close
as reasonably possible" condition as found. If guests
occupying the apartment exceed the agreed numbers then the costs
of £25/person/week or part week will be taken from the damage
24. Payments by Credit / Debit Cards
payments by BACS or cheque:-
Please make cheques payable to Pam Livesley and post to:-
Pam Livesley, 136 Hillside Road, Bramcote, Nottingham,
or ask for our BACS details to do a bank
we can take payment by debit or credit card using PayPal (you do
not need a PayPal account) -
but we must add 3% to cover the fees charged by PayPal (+5% from
outside UK). Please note that there
are no surcharges for payment via BACS from a UK bank
Any bank charges in making any payments to us from the
UK or abroad must be
paid for by the hirer.
These conditions supersede all previous issues.
More information about the Holiday Accommodation in the Derbyshire